Terms and Conditions

In case of dispute the Czech version prevails.
  1. These General Terms and Conditions (hereinafter also the "T&C") govern the relationship between the contracting parties – La Tropical s.r.o., with its registered office at Petrská1551/23, Praha 1, 11000, Company ID (IČO): 07739001, registered in the Commercial Register kept by the Municipal Court in Prague, in Section C, Insert 306708
    (hereinafter "La Tropical"), operator of the La Tropical dance and movement studio (hereinafter the "dance studio"), and a third party interested in goods and/or services provided by La Tropical (hereinafter the "client"). The address of the dance studio where La Tropical's goods and services are provided is: Petrská1551/23, Praha 1, 110 00 (hereinafter the "dance studio address").
  2. Legal relations between La Tropical and the client not covered by these T&C are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), and Act No. 634/1992 Coll., on Consumer Protection, as amended.
  3. La Tropical mainly offers the following goods and services

    dance courses for adults,
    dance courses for children,
    dance trips and courses away
    maderotherapy,
    massages,
    workshops,
    online courses,
    private dance lessons,
    day camp for children,
    school visits, studio hire,
    (hereinafter the "services")
    gift vouchers,
    indoor dance shoes and other dance studio merchandise
    (hereinafter the "goods").
  4. A detailed description of the goods and services, including prices, is available on the website www.latropical.cz.
  5. Goods and services offered by La Tropical can be purchased (booked with a binding reservation) at the reception desk at the dance studio address or via the website: www.latropical.cz. We will be happy to answer any questions about La Tropical's goods and services at the dance studio reception, by phone or by e-mail.
  6. Orders for services and goods (electronically, in writing or by phone) are binding. Only a child's legal guardian may sign a child up for children's courses.
  7. The price of services or goods must be paid within 5 days of the binding booking. Gift vouchers will be sent to you, and dance shoes and other dance studio merchandise will be handed over to you at the dance studio address once the price has been paid in full. Payment can be made in cash, online or by bank transfer. La Tropical will issue a payment confirmation.
  8. If the price of the services or goods is not paid by the due date, La Tropical has the right to withdraw from the contract, cancel the client's registration/booking
    and offer the booked service or ordered goods to another interested party.
  9. These General Terms and Conditions are also published on the website www.latropical.cz and form an integral part of the contract concluded between La Tropical and the client. By ordering goods or services from La Tropical, the client confirms that they have read and agree to these General Terms and Conditions.
  10. Withdrawal from the contract

A client who is a consumer has the right to withdraw from the contract within 14 days of its conclusion – or, where the contract is for the purchase of goods, within 14 days of the day on which the consumer or a third party designated by them (other than the carrier) takes over the goods – if the contract was concluded at a distance (internet, e-mail, phone) or off-premises, without giving any reason and without any penalty.

However, a client who is a consumer cannot withdraw from the contract in this way in the cases set out in Section 1837 of the Civil Code. In this respect La Tropical draws attention to the exception in Section 1837(j) of the Civil Code, under which a consumer cannot withdraw from a contract for accommodation, transport of goods, car rental, catering or leisure activities  if, under the contract, performance is to take place on a specific date or within a specific period.

If the client decides to exercise the right to withdraw from the contract within 14 days, they must send the withdrawal to La Tropical no later than on the 14th day from the conclusion of the contract or, where the contract is for the purchase of goods, no later than on the 14th day from the day on which the consumer or a third party designated by them (other than the carrier) takes over the goods. Withdrawal from a purchase contract must be made within this period by e-mail or in writing to the dance studio address above. For withdrawal we recommend using the model form provided by La Tropical, which is available here.

If the client withdraws from the contract, they shall send or hand over to La Tropical, without undue delay and no later than fourteen days after withdrawal, the goods they received from La Tropical.

The client should return the goods complete, undamaged and clean, if possible in the original packaging, in the condition and of the value in which they received them.

If the client withdraws from the contract, La Tropical will refund, without undue delay and no later than fourteen days after withdrawal, all money received from the client under the contract, including delivery costs, in the same way. La Tropical will refund the money received in another way only if the client has agreed to it and it does not cause them any additional costs.

If the client chose a method of delivery other than the cheapest one offered by La Tropical, La Tropical will refund delivery costs only up to the amount of the cheapest delivery method offered.

The costs of returning the goods are borne by the client.

If the client withdraws from a purchase contract, La Tropical is not obliged to refund the money received before it receives the goods back or before the client proves that the goods have been sent back, whichever happens first.  

  1. The client acknowledges that once a service or goods have been purchased, the order can no longer be cancelled and the price paid, or any part of it, cannot be claimed back. If the client cannot use the purchased services for exceptional reasons that could not have been foreseen (serious health reasons, etc.), they may submit a written request (by post or e-mail), which La Tropical will always assess individually.
    However, there is no legal entitlement to cancel a binding order. Specific cancellation terms apply to dance trips and day camps under paragraphs 13 and 14 below.
  2.  The client acknowledges that the order of services is binding. The client must notify La Tropical of any absence without delay.
  3.  If a booking for a dance trip is cancelled, the client is not entitled to a refund of the price paid or any part of it. Only if the booking is cancelled more than 2 months before the departure date is the client entitled to a credit worth 50% of the price of the original dance trip they cancelled, to be used for another service offered by La Tropical. The credit is valid for two months from the day of cancellation.
  4.  If participation is cancelled before the start of the children's day camp, La Tropical will charge the following cancellation fees:
    30% of the price up to 20 days before the start of the service,
    50% of the price from 19 to 15 days before the start of the service,
    70% of the price from 14 to 8 days before the start of the service,
    100% of the price 7 days or less before the start of the service and during it.
  5. Taking part in the services is the client's responsibility. The client's absence does not entitle them to any compensation from La Tropical.
  6. La Tropical reserves the right to change the date, time and place of the services in exceptionally necessary cases; such a change is not a reason for early termination of the service with a right to a refund.
  7. The client acknowledges that they take part in dance courses, private dance lessons and other events organised by La Tropical at their own risk and responsibility, and that they must properly assess whether their health and fitness allow them to take part. Private lessons are valid for 5 months from purchase.
  8. Claims for defective performance – complaints:

La Tropical is obliged to provide the client with performance free of defects. The client must report a defect without undue delay after having had the opportunity to discover it. A defect can be reported within 6 months of the dance lesson or other service and, for goods, within 24 months of receipt, in writing by letter sent to La Tropical's registered office or the dance studio address, by e-mail to info@latropical.cz, or in person at the reception desk at the dance studio address. If the client does not report the defect in time and La Tropical objects to the late report, the court will not grant the client the right arising from defective performance. In the case of a complaint about purchased goods, the court will grant the right arising from the defect even if it was not reported without undue delay after the client could have discovered it with sufficient care.

For complaints about dance shoes or clothing, the goods must be clean and hygienically safe. Before making a complaint, please check the condition of the goods and make sure the defect is not simply the result of normal wear and tear, incorrect use or improper care.

A staff member authorised to handle complaints is present at the reception desk at the La Tropical dance studio address throughout opening hours. La Tropical will give the client a written confirmation of when the client made the claim, what the complaint concerns and how the client wants it to be resolved.

La Tropical or its authorised staff member will decide on the complaint immediately, or within 3 working days in complex cases. This period does not include the time reasonably needed, depending on the type of service, for an expert assessment of the defect. The complaint must be settled without undue delay and no later than 30 days from the day it was made, unless La Tropical and the client agree on a longer period. If this period expires without result, it is considered a material breach of contract.

If the defect in the service can be remedied, the client may request a repair or completion of what is missing, or a reasonable discount. If the defect cannot be remedied and the service or goods cannot be properly used because of it, the client may either withdraw from the contract or request a reasonable discount. A client entitled to rights arising from defective performance is entitled to reimbursement of costs reasonably incurred in exercising these rights; the right to reimbursement must be claimed within one month after the period for reporting the defect has expired, otherwise the court will not grant it if La Tropical objects that it was not claimed in time. The right arising from defective performance does not exclude the right to compensation for damage; however, what can be achieved by exercising the right arising from defective performance cannot be claimed on other legal grounds.

In the case of a defect in purchased goods, the client may request that it be remedied. At their choice they may request delivery of a new item free of defects or repair of the item, unless the chosen method of remedy is impossible or disproportionately expensive compared with the other; this is assessed in particular with regard to the significance of the defect, the value the item would have without the defect and whether the defect can be remedied by the other method without significant inconvenience to the client. La Tropical may refuse to remedy the defect if this is impossible or disproportionately expensive, in particular with regard to the significance of the defect and the value the item would have without the defect.

In the case of defective goods, the client may request a reasonable discount or withdraw from the contract if La Tropical has refused to remedy the defect or has not remedied it, if the defect recurs, if the defect is a material breach of contract, or if it is clear from La Tropical's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the client. The client cannot withdraw from the contract if the defect is insignificant; a defect is presumed not to be significant. If the client withdraws from the contract, La Tropical will refund the purchase price without undue delay after receiving the item or after the client proves that the item has been sent.

Once the complaint has been settled, La Tropical will give the client a written confirmation of the date and method of settlement or, where applicable, a written justification for rejecting the complaint.

At the client's request, La Tropical will issue a written confirmation of its obligations arising from defective performance to the extent required by law.

  1. Outerwear and bags (except handbags and valuables) must be stored before the dance lesson in the assigned lockable locker in the changing room (lock the locker carefully and check that it is locked). For reasons of space, safety and appearance they cannot be taken into the studio. However, never leave valuables (such as jewellery, money, laptops, etc.) in the changing room locker – always take them with you into the dance studio.
  2. The client acknowledges that, to protect themselves as well as other course participants, instructors and other people present in the dance studio, the following rules apply to taking part in dance lessons and to being present in the dance studio:
    dance lessons only in suitable, clean dance shoes;
    no entry for persons who are intoxicated or under the influence of narcotic or addictive substances;
    smoking is prohibited in all areas of the dance studio (including e-cigarettes);
    taking part in dance lessons only in good health that allows this physical activity;
    entry to the dance studio is strictly prohibited for persons with symptoms of acute health problems consistent with a viral infection or inflammation of the upper respiratory tract;
    the obligation to follow all La Tropical operating rules and instructions displayed in the dance studio;
    the obligation to comply with all duties laid down by the laws of the Czech Republic currently in force regarding entry to the dance studio, taking part in dance lessons or using other La Tropical services.
  3. If any of the rules above are broken, the client may be asked to leave the dance lesson and the dance studio, or may be banned from entering the dance studio. In that case the client is not entitled to any compensation for the dance lesson they were not admitted to or were asked to leave, or for other La Tropical services they could not use for this reason.
  4. La Tropical may make audiovisual recordings – mainly photos and videos – at dance lessons and dance studio events. Participants will always be informed of this on the spot and will have the option to refuse being photographed and/or filmed and the use of these recordings by La Tropical for marketing purposes (in particular on the dance studio's website, social media or other promotional materials). The client is not entitled to any fee or other compensation for the making and use of such photos and videos.
  5. Out-of-court resolution of consumer disputes

If a consumer dispute arises between La Tropical, as the seller, and a client who is a consumer under a service contract or purchase contract that cannot be resolved by mutual agreement, the client (consumer) may file a proposal for out-of-court resolution of the dispute with the designated body for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority (Česká obchodní inspekce). Details of the conditions and how to start out-of-court dispute resolution can be found on the Czech Trade Inspection Authority website www.coi.cz (specifically you can find it here), where a web form for filing a proposal to start out-of-court resolution of a consumer dispute (ADR) is also available.

  1. Personal data protection

The personal data of a client who is a natural person are protected under the General Data Protection Regulation (EU) 2016/679 and Act No. 110/2019 Coll., on Personal Data Processing, as amended. The processing of the client's personal data is described in a separate document, "Processing of customer personal data", which is available here and on the website www.latropical.cz.

  1. These General Terms and Conditions take effect on 10.7.2025. La Tropical reserves the right to change these General Terms and Conditions. Each new version of the T&C is available on the website www.latropical.cz and is marked with its effective date.